Alberta Ombudsman’s 2024-25 Annual Report reveals record number of complaints

Sep 9, 2025 | 5:08 PM

The Alberta Ombudsman’s office has released its 2024-25 annual report, in the process revealing a record number of complaints.

Ombudsman Kevin Brezinksi and his office responds to and investigates complaints of unfair treatment by provincial government authorities, municipalities, the Patient Concerns Resolution Process of Alberta Health Services, health professions, and other designated professional organizations

“I am particularly proud of our efforts to keep pace with a record number of complaints brought to our office this past year,” said the Ombudsman. “Our 2024−2025 Annual Report shows that impartial, independent investigations into administrative unfairness create positive outcomes for Albertans and public sector organizations alike.”

Statistically, highlights include receiving a total of 5,647 cases, including 2,215 written, which is up 26 per cent over the previous year.

The office also increased the number of resolved complaints by 26 per cent, and closed 94 per cent of all complaints within three months.

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Notable updates include:

Programs Adrift was an own motion investigation that exposed systemic flaws in the Alberta Adult Health Benefit and Alberta Child Health Benefit programs, now overseen by the Ministry of Assisted Living and Social Services and the Ministry of Primary and Preventative Health Services. These programs, which help cover health-related costs for low-income Albertans, saw meaningful improvements in the form of increased transparency and the enhancement of the application process.
Denied by Design showed an over-reliance on IQ score alone as an eligibility criterion for the Persons with Developmental Disabilities program. As detailed in the annual report, the Ombudsman’s recommendations have not yet been implemented and, since the publication of the report, our office has received new complaints on behalf of applicants similarly denied benefits.

Download a copy of the full 2024−2025 Annual Report here.

by rdnewsNOW staff

Alberta Ombudsman’s 2024-25 Annual Report reveals record number of complaints

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