Alberta Ombudsman investigation finds multiple issues with health benefit programs
An investigation by the Alberta Ombudsman has found there are multiple systemic issues within the Alberta Adult Health Benefit program and the Alberta Child Health Benefit program.
Officials say the individuals accessing these programs are typically low income, have high and consistent prescription drug needs, or are pregnant. They cover needs like vision and dental care, diabetic supplies, ambulance services, and prescriptions.
According to officials, a jurisdictional scan of similar programs found the programs to be unique, and two of the most generous of their kind in Canada. However, the investigation identified several systemic problems:
- An unfair application process
- Inadequate communication with clients
- Ineffective IT infrastructure
- Lack of accountability and no complaint handling policy