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Ottawa looking to clear problem backlog by March 2025 before axing Phoenix
OTTAWA — Ottawa says a big pile of problems still needs to be cleared before it can finally dump the error-prone Phoenix pay system for public-service employees.
The federal government has ambitions to clear that backlog by March of next year.
Alex Benay, the associate deputy minister of the Public Services department, says there is still a backlog of about 215,000 unresolved, complex problems with the pay system.
He says the government hopes to get through more than half of those cases by the end of the year by bringing more staff on board and using artificial intelligence.