Albertans urged to report fraudulent or suspicious phone calls demanding payment

Direct Energy is reminding customers to remain vigilant against fraudulent phone calls demanding immediate cash payments to avoid service disconnection.

Disconnection remains the method of absolute last resort. At no time will a customer receive a phone call demanding payment be made that day to avoid disconnection.

If a customer is suspicious, we encourage them to ask questions or hang up and call the phone number provided on their invoice. Do not use any other phone number provided by the caller.

“We regret that some customers have fallen victim to this fraudulent activity and understand the sophisticated methods being used by scammers have included a fake call Direct Energy display name,” the company says in a media release.