Phone service disruption affecting some City departments

The City of Red Deer says it is currently experiencing an unexpected phone service disruption at the Civic Yards. As a result, the city says incoming phone lines for the following departments are unavailable:

• Transit (including Action Bus)
• Parks and Public Works
• Utilities (Environmental Services, Electric Light & Power)
  (Note: The Blue Line remains operational)

City officials note, the main phone line at City Hall (403-342-8111) is still available between 8 a.m. and 4:30 p.m.; however, some services, including Action Bus bookings, cannot currently be completed by phone.

The city says the disruption is the result of a service provider issue, not a City system problem. The City’s says it is working with the provider to resolve it. Currently, there is no estimated timeline for restoration.