Red Deer RCMP North Detachment

By rdnewsNow.com staff

Customer Service Changes

Red Deer RCMP customer service to be consolidated at downtown detachment

May 17, 2019 | 12:20 PM

Front counter customer service is coming to an end at Red Deer RCMP’s north end detachment on 67 Street.

City officials say the final day of operation for the front counter at the north detachment is May 31.

This means effective June 3, all front counter customer services will be available to citizens at the downtown detachment.

The north detachment will remain open however and RCMP members will continue to work from the detachment providing policing services to the community. The Red Deer Emergency Services station will also remain open.

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“The decision to centralize customer service at the downtown detachment was made during the 2019 budget deliberations as a cost savings measure,” says Paul Goranson, Director of Protective Services, in a press release. “The north detachment front counter sees relatively low volume compared to the downtown detachment, and services are limited.”

During the 2019 operating budget debate, City officials say council approved approximately $3.5 million in corporate costs savings, revenues and efficiencies.

The closure of the customer service counter at the north detachment was approved as one of those cost saving measures, and will result in the elimination of two staff positions.

“We recognize this is difficult for staff, especially those directly affected,” adds Goranson. “We’re working very closely with staff, providing support to help them manage during this transition.”

The front counter at the downtown detachment is open Monday to Friday, 8:00 a.m. – 6:00 p.m., and Saturday, 8:00 a.m. – 4:00 p.m. (closed 12:00 p.m. – 12:30 p.m. for lunch). Services available include accident reporting, criminal background checks, reporting past crimes, requests for victim services support and non-criminal fingerprinting (specific hours).

For more information about services and hours, please visit Detachment Profile and Office Hours.

(With files from the City of Red Deer)