(rdnewsNOW)

By rdnewsNOW staff

Alternative Ways To Contact

Phone service disruption affecting some City departments

Jun 24, 2025 | 5:09 PM

The City of Red Deer says it is currently experiencing an unexpected phone service disruption at the Civic Yards. As a result, the city says incoming phone lines for the following departments are unavailable:

• Transit (including Action Bus)
• Parks and Public Works
• Utilities (Environmental Services, Electric Light & Power)
  (Note: The Blue Line remains operational)

City officials note, the main phone line at City Hall (403-342-8111) is still available between 8 a.m. and 4:30 p.m.; however, some services, including Action Bus bookings, cannot currently be completed by phone.

The city says the disruption is the result of a service provider issue, not a City system problem. The City’s says it is working with the provider to resolve it. Currently, there is no estimated timeline for restoration.

However, you can still reach the city in the meantime:
Please email the following contacts during regular business hours (8 a.m. to 4:30 p.m.):

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• Transit (including Action Bus): transit@reddeer.ca
• Public Works: publicworks@reddeer.ca
• Parks: parks@reddeer.ca
• Environmental Services: environmentalservices@reddeer.ca
• Electric Light & Power: elecutil@reddeer.ca

For urgent after-hours service requests, residents can call 403-348-5700. Please note: this line cannot be used to book Action Bus trips.

The city says it is working to resolve the issue and will provide updates as more information becomes available.