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Prepare Ahead Of Time

Sticky conversations the theme for latest Aspiring Leaders session at Red Deer Public Schools

Dec 28, 2023 | 1:31 PM

Sticky conversations are those conversations that require leaders to navigate difficult circumstances or to resolve issues or concerns.

Officials with Red Deer Public Schools say no one ever looks forward to having a sticky conversation with someone, and this month’s Aspiring Leaders session for Red Deer Public staff helped provide strategies for their leadership toolkit on how to navigate sticky conversations, officials point out.

The material, based on Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, focused on the planning and preparation of approaching difficult conversation.

“Eighty percent of achieving a resolution in a difficult conversation is in intentionally preparing for that conversation ahead of time. When we are well prepared and clear about what we hope to achieve with the conversation, then the sticky conversation is more likely to flow the way we want it to,” said Corrine Thorsteinson, Associate Superintendent of Red Deer Public’s People Services.

Officials say participants, in small groups, discussed how the session content could be applied to a scenario prepared by their table group facilitator.

“It’s not uncommon for people to avoid sticky conversations because of the discomfort they may feel. Sometimes people will forge ahead with a conversation without having been clear about their intentions and a relationship can be damaged. Sometimes we can approach a conversation but not feel like we’ve communicated what we needed to say,” added Thorsteinson.

She noted, an important process in preparing for a sticky conversation is to unpack the issue or concern ahead of time.

“It’s important to focus on the facts of the issue or concern, consider whether there is a pattern and reflect on how the issue or concern is impacting the relationship. When we do this, we can separate events from emotions and get clear on what we’re trying to resolve,” shared Thorsteinson. “Another important aspect is mastering our own story. It’s important to consider the stories we may be telling ourselves about the person or the issue. This can play a significant role in how we approach the conversation.”

She added, the session was relevant because leaders have to solve problems all the time.

“This approach helps leaders resolve the issue, while dignifying people,” explained Thorsteinson.

More Aspiring Leaders sessions will take place throughout the rest of the school year.

“The feedback that we heard after last year’s sessions was that staff wanted to have skill-based and practical-type strategies in their leadership toolkit,” said Thorsteinson. “These sessions are a perfect opportunity for any Red Deer Public employee who wants to explore whether a formal leadership position is right for them; wants to build or enhance their leadership toolkit; wants to lead where they are at; or wants an opportunity to learn from and engage with other colleagues interested in leadership.”

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