AHS says respect and kindness keep healthcare sites safe for everyone

Alberta Health Services (AHS) is asking the public for their help in ensuring healthcare facilities remain safe and secure for patients, families and healthcare workers.

The organization says AHS staff and physicians have mostly safe and positive experiences with Albertans. However, AHS acknowledges that incidents of patient-to-worker harassment or violence do happen in their facilities.

The health authority says people often visit their facilities when stressed and emotional, and AHS hospitals and other facilities can be busy. But, the organization says, harassment and disrespect are never acceptable. AHS says the health and safety of their workforce is essential to providing quality healthcare.

AHS says Albertans can always share their feedback and concerns regarding healthcare services or other support services received through the Patient Relations Department and its patient concerns resolution process. AHS says it has also developed many programs, resources and education to help workers have positive interactions with patients, families and visitors.