By rdnewsNOW staff

all affected being contacted

Technical issue delays 5,000 negative covid-19 test results: AHS

Oct 1, 2020 | 12:03 PM

Alberta Health Services says it is following up with Albertans whose COVID-19 test results were not successfully delivered by the automated text message or autodialer systems, between September 10 and 29.

About 5,000 tests were affected out of the over 224,000 that were completed during that time.

In a release, AHS says Albertans whose results were impacted by this issue will receive a phone or text follow-up from AHS, and that the process has already started.

Only those with negative results will have been impacted as all positive results are followed up by a direct phone call from AHS.

AHS says the error that caused this issue was identified and corrected on September 29, and monitoring has confirmed that this issue has not impacted any further results beyond September 29.

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This issue did not impact the delivery of results to the MyHealth Records system. Pharmacists and physicians also received all results, as anticipated, without delay.

In addition to consenting to receiving test results by text or autodialer, Albertans are reminded that results are also available by signing up for the MyHealth Records system, at alberta.ca/myhealthrecords