(City of Red Deer)

By rdnewsNOW staff

Temporary Measures

Temporary City Hall customer service to open at Recreation Centre

Jul 14, 2020 | 12:10 PM

A new, temporary City customer service centre will open at Red Deer’s Recreation Centre (4501 – 47A Ave) on Wednesday for residents who need to conduct business and pay bills in person.

Officials say online and remote options for working with the City are still encouraged, and are the best way for residents to work with the City.

Services residents are able to perform in-person at the temporary new facility include:

• Utility bill payment
• Property tax payment
• Parking inquiries and parking ticket payment
• Re-loading parking cards
• Accounts Receivable invoice payment
• License and permit application and payment
• Inspections
• Special event permit payment
• Other miscellaneous fee payment (Transit pass purchase available at Sorenson Station only, MyRide reload stations available at Bishop’s Rexall pharmacy and Petro Canada South)

“We are excited to be able to provide residents with the option of in-person services,” says City Manager Allan Seabrooke, in a press release. “Provincial guidelines and restrictions will make your customer service experience feel a little different, but we are still here to help you. The temporary customer service will remain at the Recreation Centre until we are able to safely open City Hall to public and staff again.”

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Officials say the City is fast-tracking renovations that were budgeted, approved and slated to take place at City Hall over the next four years in order to ensure the health and safety of staff and visitors.

The main floor of City Hall needs to be modified to ensure safe interaction with staff and visitors. Other renovations include window replacement and HVAC upgrades that were previously approved.

“When City Hall was closed in early March, the City took the opportunity of not having staff in the building to expedite upgrades and renovations,” adds Seabrooke. “There are several health and safety changes that need to take place at City Hall before we can open back up to the public. Many of these require substantial changes to the way the building operates and functions.”

City Hall closed to the public and staff in mid-March. Since that time, many residents have been able to continue to work with the City using online and phone-in services.

The amenities within the Recreation Centre will remain closed for the time being.

Officials say the City is continuing to assess and understand demand for facilities, and programs and services as part of a phased approach to opening. As previously announced, the outdoor pool will remain closed for the season.

New policies and procedures are expected to be in place at the Recreation Centre to ensure public health orders are followed. This includes physical distancing, as well as increased sanitization and capacity restrictions.

In order to manage capacity restrictions, use of the facility will be limited and controlled. This includes pre-booking for meetings or services you may have been able to walk-in and receive before.