By rdnewsNOW staff

be alert!

Albertans urged to report fraudulent or suspicious phone calls demanding payment

Sep 4, 2019 | 9:17 AM

Direct Energy is reminding customers to remain vigilant against fraudulent phone calls demanding immediate cash payments to avoid service disconnection.

Disconnection remains the method of absolute last resort. At no time will a customer receive a phone call demanding payment be made that day to avoid disconnection.

If a customer is suspicious, we encourage them to ask questions or hang up and call the phone number provided on their invoice. Do not use any other phone number provided by the caller.

“We regret that some customers have fallen victim to this fraudulent activity and understand the sophisticated methods being used by scammers have included a fake call Direct Energy display name,” the company says in a media release.

Direct Energy has spoken with the RCMP who urge anyone who has received a fraudulent phone call or been a victim to contact local police.

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The Canadian Anti-Fraud Centre can be reached at 1.888.495.8501, however local reporting is preferred. Helpful tips to avoid becoming a victim of fraudulent activity can be found at: http://www.antifraudcentre-centreantifraude.ca.

(media release)