Red Deer's Lt. Shrader accepts an award for RDES at a ceremony in Washington, DC on April 24. (@cindy_sparrow on Twitter)

By Josh Hall (Twitter: @Vancan19)

high honours

Another honour given to Red Deer’s 9-1-1 centre

Apr 25, 2019 | 3:54 PM

Red Deer Emergency Services has received yet another commendation for its exemplary 9-1-1 centre.

RDES was recognized for their Emergency Fire Dispatch Accredited Centre of Excellence accreditation at a ceremony in Washington, DC on April 24.

“Our citizens are getting world-class service when they call into our 9-1-1 centre,” said Ken McMullen, Red Deer Emergency Services Chief. “Not only are our operators providing the caller with exceptional care, but they are getting the best possible information and support to our crews as they respond to the situation.”

This latest accreditation makes RDES the only department in the world with four accreditations in fire and medical services.

$4.2 million deficit

Red Deer Catholic Regional Schools facing dire financial woes

7h ago

Beginning May 27, 2024

Vista Trail residential roadway closure in Blackfalds

10h ago

securing medals amid personal growth

RDCRS students make their marks at Skills Provincials Alberta

12h ago

The 9-1-1 Emergency Communication Centre is now just one of 45 in the world with Emergency Fire Dispatch accreditation, and one of only two in Canada with both fire and medical dispatch accreditation.

“I am very proud of the work our team has done to earn these accreditations,” said McMullen. “We always strive for continuous improvement and excellence and will continue to develop and hone our technical skills to meet and exceed standards for accreditation in the future.”

The Red Deer 9-1-1 Emergency Communications Centre is a Primary 9-1-1 Public Safety Answering Point for more than 70 municipalities in central and southern Alberta and serves as a 9-1-1 caller’s first contact when they dial 9-1-1.