Phoenix pay problems drop slightly; bigger decline unlikely until late spring

The March backlog included 377,000 cases that went beyond the pay centre’s normal monthly workload of 80,000 pay transactions.

The percentage of pay transactions that were processed by the pay centre within the government’s own self-prescribed service standard grew to 59 per cent, up from 51 per cent in late February. However, that rate is also expected to fluctuate as the April 30 income tax filing deadline draws near.

Today’s new figures follow a survey, commissioned by the Public Service Alliance of Canada, that suggests more than 80 per cent of federal workers have been impacted by Phoenix — severely, in the case of nearly 20 per cent of respondents.

“Phoenix has clearly had a devastating effect on the mental health and well-being of federal public service workers,” said PSAC national president Robyn Benson.

“Employees deserve compensation for the stress and anguish Phoenix has caused for more than two years, as well as the time they have spent dealing with their pay problems.”

The 17 unions representing federal employees have called on Ottawa to pay “damages” for the stress and financial burdens caused by Phoenix. Talks with union officials have been ongoing since the Trudeau government opened the door to compensation in its February budget, although neither the unions nor the Treasury Board Secretariat, which is overseeing the talks, have revealed the extent of the demands.

The survey results were similar to findings of a wider-ranging poll conducted by the government in 2017, which found about one in three respondents reporting that “pay or compensation issues cause stress at work to a large or very large extent,” a Treasury Board spokesman said in an email.

“The poll commissioned by PSAC reflects what we already know about the impact of compensation issues on employee and workplace well-being,” said the email.

Later this spring, an auditor general’s report is expected to take a deeper dive into the causes of the Phoenix pay debacle.

— Follow @tpedwell on Twitter

Terry Pedwell, The Canadian Press

by Canadian Press

Phoenix pay problems drop slightly; bigger decline unlikely until late spring

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